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Design and management of service processes keeping customers for life
Publication details: Reading, Mass. Wokingham Addison Wesley 1996Description: 424 pISBN:- 9780201633832
- 658.812 RAM 1996
- 658.812 RAM 1996
- 658.812 RAM 1996
| Item type | Home library | Collection | Call number | Status | Date due | Barcode | Item holds | |
|---|---|---|---|---|---|---|---|---|
| Library Book | College of Engineering | Library Book | 658.812 RAM 1996 (Browse shelf(Opens below)) | Available | 6196 | |||
| Reserve Book | College of Engineering | Library Book | 658.812 RAM 1996 (Browse shelf(Opens below)) | Available | 6121 |
Total holds: 0
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