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Design and management of service processes keeping customers for life

By: Contributor(s): Publication details: Reading, Mass. Wokingham Addison Wesley 1996Description: 424 pISBN:
  • 9780201633832
Subject(s): DDC classification:
  • 658.812 RAM 1996
LOC classification:
  • 658.812 RAM 1996
NLM classification:
  • 658.812 RAM 1996
Holdings
Item type Home library Collection Call number Status Date due Barcode Item holds
Library Book College of Engineering Library Book 658.812 RAM 1996 (Browse shelf(Opens below)) Available 6196
Reserve Book College of Engineering Library Book 658.812 RAM 1996 (Browse shelf(Opens below)) Available 6121
Total holds: 0