TY  - BOOK
AU  - Hooks, Ivy F.
AU  - Hooks, Ivy F.Farry, Kristin A.
TI  - Customer-centered products :  creating successful products through smart requirements management    
SN  - 9780814405680
AV  - 658.5 HOO 2001 
U1  - 658.5 HOO 2001 
PY  - 2001///
CY  - New York
PB  - Amacom
KW  - Management
ER  -