TY - BOOK TI - DELAYS IN DELIVERY AND CUSTOMER SATISFACTION AS EXPERIENCED BY AL-JARWANI HOSPITALITY SN - 97811577 AV - PZ8.3.Sh352 2017 U1 - PZ8.3.Sh352 2017 PY - 2017/// CY - Sohar PB - International maritime Oman KW - Delivery of goods -- Management. Delays in delivery ER -