Ramaswamy, Rohit <br/><br/>
Design and management of service processes    keeping customers for life     

 - Reading, Mass. Wokingham  Addison Wesley  1996 
 - 424 p 
<br/><br/><label>ISBN: </label>9780201633832 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>LC Class. No.: </label>658.812 RAM 1996 
<br/><br/><label>Dewey Class. No.: </label>658.812 RAM 1996 
<br/><br/><label>National Library of Medicine Call No.: </label>658.812 RAM 1996