TY - BOOK AU - Gates, Susan M. AU - Gates, Susan M. Association for the Study of Higher EducationERIC Clearinghouse on Higher Education TI - Ensuring quality and productivity in higher education : an analysis of assessment practices SN - 9780787958404 AV - 378.122 GAT 2002 U1 - 378.122 GAT 2002 PY - 2002/// CY - San Francisco, CA. PB - Jossey-Bass KW - Educational and Personal development ER -