TY  - BOOK
AU  - Peppard, Joe
AU  - Peppard, JoeRowland, Philip
TI  - The essence of business process re-engineering
SN  - 9780133107074
AV  - 658 PEP 1995 
U1  - 658 PEP 1995 
PY  - 1995///
CY  - New York
PB  - Prentice-Hall
KW  - Management
ER  -