Bank, John The essence of total quality management - Second Edition - Harlow, England Financial Times Prentice-Hall 2000 - 259 p ISBN: 9780135731147 Subjects--Topical Terms: Management LC Class. No.: 658.562 BAN 2000 Dewey Class. No.: 658.562 BAN 2000 National Library of Medicine Call No.: 658.562 BAN 2000