TY  - BOOK
AU  - Bank, John
AU  - Bank, John
TI  - The essence of total quality management
SN  - 9780135731147
AV  - 658.562 BAN 2000 
U1  - 658.562 BAN 2000 
PY  - 2000///
CY  - Harlow, England
PB  - Financial Times Prentice-Hall
KW  - Management
ER  -