Zairi, Mohamed Excellence toolkit delivering sustainable performance / edited by Mohamed Zairi - Bradford e-TQM College Pub. House 2005 - xviii, 654p. : ill. 31cm Includes bibliographical references and index ISBN: 954587944 LC Class. No.: HD57.7 .E92 2005 Dewey Class. No.: HD57.7 .E92 2005 National Library of Medicine Call No.: HD57.7 .E92 2005