TY  - BOOK
AU  - Zairi, Mohamed
AU  - Zairi, Mohamed
TI  - Excellence toolkit :  delivering sustainable performance / edited by Mohamed Zairi    
SN  - 954587944
AV  - HD57.7 .E92 2005 
U1  - HD57.7 .E92 2005 
PY  - 2005///
CY  - Bradford
PB  - e-TQM College Pub. House
ER  -