TY  - BOOK
AU  - Taylor, Ken
AU  - Taylor, Ken
TI  - Fifty ways to improve your telephoning and teleconferencing skills :  ... without too much effort    
SN  - 9781905992065
AV  - 395 TAY 2008 
U1  - 395 TAY 2008 
PY  - 2008///
CY  - Oxford
PB  - Summertown Publishing
KW  - Educational and Personal development
ER  -