TY  - BOOK
AU  - Schwester, Richard W.
AU  - Schwester, Richard W.
TI  - Handbook of critical incident analysis
SN  - 9780765627247
AV  - 363.34 SCH 2012 
U1  - 363.34 SCH 2012 
PY  - 2012///
CY  - New York
PB  - Routledge
KW  - Management
ER  -