Christensen, Clayton M. THE INNOVATOR'S DILEMMA WHEN NEW TECHNOLOGIES CAUSE GREAT FIRMS TO FAIL - Boston, Mass. Harvard Business School Press 1997 - Paper Pack xxiv, 252 p. : ill. 24 cm ISBN: 9781633691780 Subjects--Topical Terms: Customer services.Creative ability in business LC Class. No.: HD53 .C49 1997 Dewey Class. No.: HD53 .C49 1997 National Library of Medicine Call No.: HD53 .C49 1997