TY  - BOOK
AU  - Davis, Stanely B.
AU  - Goetsch, David L.Davis, Stanely B.
TI  - Introduction to total quality :  quality management for production, processing, and services    
SN  - 9780132325219
AV  - 658.562 GOE 1997 
U1  - 658.562 GOE 1997 
PY  - 1997///
CY  - Upper Saddle River, N.J.
PB  - Prentice-Hall
KW  - Management
ER  -