Niven, Paul R. Balanced scorecard step-by-step maximizing performance and maintaining results - Second Edition - New Jersey John Wiley 2006 - 318 p ISBN: 9780471780496 Subjects--Topical Terms: Management LC Class. No.: 658.4015 NIV 2006 Dewey Class. No.: 658.4015 NIV 2006 National Library of Medicine Call No.: 658.4015 NIV 2006