Reichheld, Frederick F <br/><br/>
Loyalty rules!    how today’s leaders build lasting relationships / Frederick F. Reichheld.     

 -  Boston : Harvard Business School Press  2001 
<br/><br/><label>ISBN: </label>1578512050 
<br/><br/><label>LC Class. No.: </label>HF5415.525 .R45 2001 
<br/><br/><label>National Library of Medicine Call No.: </label>HF5415.525 .R45 2001