Deming, Vasudha Kathleen The big book of customer service training games quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers - New Delhi McGraw-Hill 2007 - 209 p ISBN: 9780070590427 Subjects--Topical Terms: Educational and Personal development LC Class. No.: 658.31244 CAR 2007 Dewey Class. No.: 658.31244 CAR 2007 National Library of Medicine Call No.: 658.31244 CAR 2007