TY  - BOOK
AU  - Deming, Vasudha Kathleen
AU  - Carlaw, PeggyDeming, Vasudha Kathleen
TI  - The big book of customer service training games :  quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers    
SN  - 9780070590427
AV  - 658.31244 CAR 2007 
U1  - 658.31244 CAR 2007 
PY  - 2007///
CY  - New Delhi
PB  - McGraw-Hill
KW  - Educational and Personal development
ER  -