TY  - BOOK
AU  - Tenner, Arthur R.
AU  - DeToro, Irving J.Tenner, Arthur R.
TI  - Process redesign :  the implementation guide for managers    
SN  - 9780201633917
AV  - 658.4063 TEN 2000 
U1  - 658.4063 TEN 2000 
PY  - 2000///
CY  - Upper Saddle River, N.J.
PB  - Prentice-Hall
KW  - Management
ER  -