TY  - BOOK
AU  - Johnston, Robert
AU  - Johnston, Robert
TI  - Service operations management :  improving service delivery ? Robert Johnston and Graham Clark    
SN  - 9781405847322
AV  - HD9980. 5 .J647 2008 
U1  - HD9980. 5 .J647 2008 
PY  - 2008///
CY  - Harlow, England .
PB  - Harlow, England : Prentice-Hall
KW  - Operating systems (Computers)
ER  -