TY  - BOOK
AU  - Evans, James R.
AU  - Total quality management
TI  - Total quality management
SN  - 9788131505502
AV  - 658.562 EVA 2005 
U1  - 658.562 EVA 2005 
PY  - 2005///
CY  - New Delhi
PB  - South-Western/Cengage Learning
KW  - Management
ER  -