Besterfield, Dale H. Total quality management - Englewood Cliffs, N.J. Prentice-Hall 1995 - 445 p ISBN: 9780130306517 Subjects--Topical Terms: Management LC Class. No.: 658.562 BES 1995 Dewey Class. No.: 658.562 BES 1995 National Library of Medicine Call No.: 658.562 BES 1995