TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Besterfield-Sacre, Mary Besterfield, Dale H. Besterfield-Michna, CarolTotal quality management
TI  - Total quality management
SN  - 9780130306517
AV  - 658.562 BES 1995 
U1  - 658.562 BES 1995 
PY  - 1995///
CY  - Englewood Cliffs, N.J.
PB  - Prentice-Hall
KW  - Management
ER  -