James, Paul Total quality management an introductory text - London New York Prentice-Hall 1996 - 374 p ISBN: 9780132071192 Subjects--Topical Terms: Management LC Class. No.: 658.562 JAM 1996 Dewey Class. No.: 658.562 JAM 1996 National Library of Medicine Call No.: 658.562 JAM 1996