TY  - BOOK
AU  - James, Paul
AU  - Total quality management : an introductory text
TI  - Total quality management :  an introductory text    
SN  - 9780132071192
AV  - 658.562 JAM 1996 
U1  - 658.562 JAM 1996 
PY  - 1996///
CY  - London New York
PB  - Prentice-Hall
KW  - Management
ER  -