TY  - BOOK
AU  - Dean, James W.
AU  - Dean, James W.Evans, James R.
TI  - Total quality :  management, organization, and strategy    
SN  - 9780314028266
AV  - 658.562 DEA 1994 
U1  - 658.562 DEA 1994 
PY  - 1994///
CY  - Minneapolis/St. Paul
PB  - West Publishing
KW  - Management
ER  -