TY  - BOOK
AU  - Oakland, John S
AU  - Oakland, John S
TI  - TOTAL QUALITY MANAGEMENT :  TEXT WITH CASES    
SN  - 9780415635509
AV  - HD62.15 .O173 2014 
U1  - HD62.15 .O173 2014 
PY  - 2014///
CY  - Oxford Boston
PB  - Butterworth Heinemann
KW  - Total quality management.Quality assurance
ER  -