TY  - BOOK
AU  - Kaufman, Ron
AU  - Kaufman, Ron
TI  - Up your service! :  great ideas   tools, tips and proven techniques to lift your service higher   
SN  - 9789810529383
AV  - 658.4036 KAU 2005 
U1  - 658.4036 KAU 2005 
PY  - 2005///
CY  - Singapore
PB  - Ron Kaufman
KW  - Management
ER  -