000 00701nam a2200205Ia 4500
001 4119
008 220704s2007 ||||||||||||||||| || u
020 _a9780070590427
050 _a658.31244 CAR 2007
060 _a658.31244 CAR 2007
082 _a658.31244 CAR 2007
100 _aDeming, Vasudha Kathleen
245 4 _aThe big book of customer service training games
_b quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
260 _aNew Delhi
_bMcGraw-Hill
_c2007
300 _a209 p
365 _b3.5
_cOMR
650 _aEducational and Personal development
700 _aCarlaw, PeggyDeming, Vasudha Kathleen
942 _cLBK
999 _c4119
_d4119