000 00662nam a2200229Ia 4500
000 00630nam a2200145 a 4500
008 220704s2005 ||||||||||||||||| || u
008 240624s9999 xx 000 0 und d
020 _a9789810529383
041 _aEng
050 _a658.4036 KAU 2005
060 _a658.4036 KAU 2005
082 _a658.4036 KAU 2005
100 _aKaufman, Ron
245 0 _aUp your service!
_b great ideas tools, tips and proven techniques to lift your service higher
260 _aSingapore
_bRon Kaufman
_c2005
300 _a268 p
365 _b9.5
_cOMR
650 _aManagement
700 _aKaufman, Ron
942 _cLBK
999 _c52657
_d52657